Solution · Gyms & studios · Facilities & property

A member's report, fixed and closed

Members tell the front desk about a broken light or an empty wipes dispenser, and nobody knows if it was ever fixed.

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A member reports a light out with a code on the wall; it's fixed, shown and the member toldA wall above a weight bench with a light fixture and a small square code beside it. A member's phone scans the code and reports the light out. The duty manager gets a task, replaces the light panel and photographs it working over the same bench, and the member is told it's fixed. Three checks pass, same spot, fixed and member told, and a receipt prints, stamped verified.CLUB 2 · BENCH 3REPORT THE THING, NOT PEOPLELIGHT OUTFIXED · 18:40REPORT 18:12DUTY MGRMEMBER TOLDCHECKSSAME SPOTFIXEDMEMBER TOLDMEMBER REPORTPASSEDBENCH 3 LIGHT18:12 → 18:40VERIFIEDREPORT CLOSED
Example · fictional club
Watch · 89 sReported, fixed, and closed. This example as a narrated film, with captions. Fictional, with example figures.
§ 01

How it works with what you already run.

A phone photographs a repaired light above a weight bench, beside a report code on the wall
  1. 01

    Scan to report

    A member scans the code on a machine, a wall or a mirror, and picks what's wrong. No app, no account.

  2. 02

    Task the staff

    The report goes to the right staff member's phone as a task, with the place it came from.

  3. 03

    Fix it

    Staff fix it, or post it to your repair vendor if it's bigger.

  4. 04

    Show it fixed

    A photo of the fix is checked against the report. Anything unclear goes to a person.

  5. 05

    Close the loop

    The member who reported it is told it's fixed, if they left a way to reach them.

§ 02

Reported at 18:12, fixed by 18:40.

The member's report and the fix photo are of the same spot, so the fix is easy to check, and the member hears back.

BEFORE · 18:12MEMBER REPORT · BENCH 3LIGHT OUTSCANNED CODESAMESPOTAFTER · 18:40FIX PHOTO · BENCH 3FIXEDMEMBER TOLDREPORTED18:12TASKEDDUTY MGRFIXED18:35CHECKED18:40CLOSEDMEMBER TOLD
§ 03

Every report closed, not just heard.

  • A code on machines and walls members can scan to report
  • Each report as a task to the right staff member
  • A photo of every fix, checked against the report
  • Members told when their report is fixed
  • Open reports across all your clubs, in one place
Proves
The reported spot was fixed as photographed, at the time of capture.
What we won't do
  • Members report the problem, never other people. Reports about people go to your staff, not into a task.
  • Fix photos show the equipment or the spot, never members, and never inside locker rooms or restrooms while they're open.
  • In early access: we're running it with a first group of gym and studio owners.
§ 04

A receipt for every report.

One proof per report: what the member flagged, where, the staff task and a photo of the fix.

A member flagged a dead light over bench 3 at 18:12. It was fixed and shown by 18:40, and the member was told.

PROOF OF PHYSICAL WORKclaim · example
VERIFIED
Task
Light out · bench 3 · Club 2
Requested by
Member report · 18:12
Work by
Duty manager
Checked by
Report + photo + policy
Evidence
Fix photo · 18:40
Scope
The spot at capture
Decision
Accepted · member told
Owner view
Open reports · all clubs
STATUS: FINAL
Example receipt. Fictional club; times illustrative.
§ 05

Questions gym owners ask

Do members need an app?

No. They scan the code with their phone's camera and pick what's wrong. Leaving a way to reach them is optional.

Can members report other members?

No. The form is for things that need fixing. Anything about people goes to your staff, not into a task.

What about bigger repairs?

Staff post them to your repair vendor, and the vendor's fix is proven the same way.

§ 06

Early access

Close every report.

Two minutes: your clubs, how members report problems today and who fixes them.

Tell us about your clubs