Privacy Policy

Last updated: April 2, 2026

Introduction

Welcome to Teleport (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our immersive 360° content platform.

Information We Collect

Personal Information

When you create an account, we collect:

  • •Email address
  • •Name and display name
  • •Authentication credentials (via Google OAuth or email/password)
  • •Profile information (avatar, bio, username)

Content and Files

We store content you create or upload:

  • •360° panoramic images and videos
  • •3D objects and models (.glb files)
  • •Image overlays and hotspots
  • •Page and project metadata

Payment Information

When you make purchases or set up creator payouts, payment processing is handled entirely by Stripe. We do not store your credit card numbers or bank account details on our servers.

Usage Data

We automatically collect:

  • •IP address and device information
  • •Browser type and version
  • •Pages visited and features used
  • •Time and date of access

How We Use Your Information

We use collected information to:

  • •Provide, operate, and maintain our platform
  • •Process and store your 360° content and pages
  • •Process purchases and creator payouts via Stripe
  • •Improve and optimize our services
  • •Communicate with you about updates and features
  • •Monitor and analyze usage patterns
  • •Detect and prevent fraud or abuse

Third-Party Services

We integrate with the following third-party services:

Google OAuth

Authentication and single sign-on

Stripe

Payment processing, checkout, and creator payouts

AWS S3 & CloudFront

File storage and CDN delivery

Neon PostgreSQL

Database hosting

YouTube & Vimeo APIs

Content discovery and metadata retrieval

Data Storage and Security

We implement industry-standard security measures to protect your data:

  • •Encrypted transmission using HTTPS/TLS
  • •Hashed passwords using bcrypt
  • •JWT-based session management with secure token handling
  • •Regular security audits and updates
  • •Role-based access controls

Your files are stored on AWS S3 and served through CloudFront CDN with appropriate access controls. Database connections use encrypted channels.

Your Rights

You have the right to:

  • •Access your personal data
  • •Correct inaccurate data
  • •Request deletion of your data
  • •Export your content and projects
  • •Opt-out of marketing communications
  • •Delete your account and associated data

Cookies and Tracking

We use essential cookies for authentication and session management. We do not use third-party tracking cookies for advertising purposes. You can control cookie preferences through your browser settings.

Data Retention

We retain your data as long as your account is active. When you delete your account, we remove your personal information and content within 30 days, except where retention is required by law.

Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect information from children. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through a notice on our platform. Continued use of the service after changes constitutes acceptance.

Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, please contact us at:

privacy@teleport.eco